Santa Clara County Intergroup has 3 service committees dedicated to responding to the alcoholic still suffering. The Diverter, our phone hotline, The Web Hotline, answering chat requests from www.AAsanjose.org, and the 12 Step Committee introduces the newcomer to AA one on one.
All of these service positions require a working knowledge of the 12 steps and 12 traditions. We can especially use anyone with multiple language skills. Diverter Volunteers provide after-hours phone coverage, as well as daytime phone coverage. Other AA fellowships may call this service the 24-hour hotline or the AA hotline. We call it the Diverter because in the late 70s-early 80s we had a call-forwarding machine called The Diverter. Incoming calls are diverted (or forwarded) to a person who is on call. Diverter shifts are once a month for an average time of 3-4 hours. You can take your shift wherever you happen to be: at home, on a Zoom meeting, at dinner, or out of town. The service term is at least 1 year, but many serve longer. The Diverter sobriety requirement is 1 year.